Hello!
Hi all, I need some help, my Casino refuse to honor a bonus because they say I deposited 3 hours after the promotion had finished, but in my time zone i made the qualifying deposit and they didnt say in the terms it had to be CET time zone, its only a $100 bonus but still, its the principle, any help or advice woulld be appreciated!
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Hey @LuckyLounger this is a common mistake we see from Casinos, not being clear in their terms which in these circumstances, the responsibility is theirs and they should honor this bonus, we need a little more information such as screen shots etc but one off my team will reach out to you to discuss your next step and give you the best advice! :)